Support Policy

Effective Date: 1^st April 2024

Introduction

Welcome to DigiMartIT. We are dedicated to providing high-quality digital products and excellent customer service. This Support Policy outlines the terms and conditions for customer support related to your purchases and use of our digital downloads.

Support Scope

Our customer support is available to assist with the following:

1. 1. Product Download Issues: Assistance with downloading purchased digital products.
   2. Technical Problems: Troubleshooting and resolving technical issues related to our digital products.
   3. Account Inquiries: Help with account-related questions, such as login issues or updating account information.
   4. General Inquiries: Answering questions about our products, services, and policies.

Support Channels

You can reach our support team through the following channels:

1. 1. Email: hello@digimartit.com
   2. Contact Form: https://www.digimartit.com/contact-us
   3. Phone: +1 (334) 256-8868

Support Availability

Our support team is available during the following hours:

• • Monday to Friday: 9:00 AM - 6:00 PM IST (By Email, WebChat, WhatsApp)
  • Saturday: 9:00 AM - 1:00 PM IST (By Email)
  • Sunday: 9:00 AM - 1:00 PM IST (By Email)

Response Time

We strive to respond to all support inquiries within 1-7 business days. However, response times may vary depending on the volume of requests and the complexity of the issue.

Support Process

1. 1. Initial Contact: When you contact us for support, please provide as much detail as possible about your issue, including your order number, the product you are having trouble with, and a description of the problem.
   2. Investigation: Our support team will investigate your issue and may request additional information or screenshots to better understand the problem.
   3. Resolution: We will work with you to resolve the issue as quickly as possible. This may include providing troubleshooting steps, replacement download links, or other solutions as appropriate.

Limitations

While we strive to provide comprehensive support, there are certain limitations:

1. 1. Third-Party Software: We are not responsible for issues caused by third-party software or services that are not provided by DigiMartIT.
   2. Hardware Issues: We do not provide support for hardware-related issues.
   3. Customization and Personalization: Support does not include customization or personalization of digital products beyond the features provided.

Customer Responsibilities

To ensure a smooth support experience, we ask that you:

1. 1. Provide Accurate Information: Provide accurate and complete information when requesting support.
   2. Follow Instructions: Follow the troubleshooting steps and instructions provided by our support team.
   3. Respectful Communication: Communicate respectfully and courteously with our support team.

Changes to This Policy

We reserve the right to update or modify this Support Policy at any time without prior notice. Any changes will be posted on this page. Your continued use of our website and purchase of digital products indicates your acceptance of any changes to this policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

DigiMartIT
https://www.digimartit.com
hello@digimartit.com
+1 (334) 256-8868

Thank you for choosing DigiMartIT. We appreciate your business and are committed to providing you with high-quality digital products and excellent customer service.